Privacy Policy

About this privacy policy

Buddy & Beau respects your privacy and is committed to being clear about how we use personal information. This privacy policy explains what information we collect, why we use it, who we may share it with, how long we keep it and the rights you have in relation to your personal information.

Who is responsible for your information?

For the purposes of UK data protection law, the controller is [to confirm: Sue’s full legal or sole trader name], trading as Buddy & Beau.

You can contact us about privacy or your personal information at:

• Mouse Cottage, Manor Farm Lane, Balscote, Banbury OX15 6JJ
• sue@buddyandbeau.co.uk
• 07527 476352

What personal information we collect

This website provides information about our grooming services. It does not currently include an online form, booking system, customer account or online payments. When you get in touch with us by email, telephone or social media, we collect the information you choose to give us, such as your name, contact details and the details of your enquiry.

Where it is relevant to the service you ask us to provide, we may also collect information about your dog, such as their name, breed, age, grooming requirements and anything you choose to tell us about their health, behaviour or temperament. Information about an animal is not normally personal data in itself, but it may form part of a record that identifies you as the owner or customer.

How we collect personal information

We receive personal information directly from you when you contact us, request or make an appointment, pay for a service or otherwise deal with us. We may also receive information through service providers used to operate our business, such as our email provider.

Why we use personal information and our lawful bases

Enquiries and pre contract steps. We use the information you provide to respond to enquiries, give prices and take steps you ask us to take before entering into a contract. The lawful basis is that the processing is necessary to take steps at your request before entering into a contract.

Providing grooming services and managing appointments. We use customer and appointment information to provide the agreed grooming service, manage appointments, communicate with you about them and look after the customer relationship. The lawful basis is performance of a contract.

Payments and financial records. We use relevant information to take or record payments and to keep accounting and tax records. Depending on the activity, the lawful basis is performance of a contract or compliance with a legal obligation.

Customer service and business administration. We may use our records to answer questions, deal with any complaint, keep appropriate records and improve the way we work. Where appropriate, the lawful basis is our legitimate interest in running and protecting a small grooming business, balanced against your rights.

Marketing. We will only send electronic marketing where we have the appropriate consent or other lawful permission. You can unsubscribe or object at any time by contacting us. [to confirm: whether Sue sends any email or SMS marketing, and which platform she uses]

Legal and safety requirements. We may use information where necessary to comply with a legal obligation, to establish or defend legal claims, to prevent fraud, or to protect the rights and safety of people and animals, where permitted by law.

Who we share information with

We use a small number of trusted suppliers to help run the business and this website. These are our website hosting provider, our email provider and [to confirm: accountant or bookkeeper, if used]. We do not sell your personal information. We may also disclose information where required by law, to regulators where legally required, or in connection with legal claims.

Payments and booking systems

This website does not take payments and does not include an online booking system. [to confirm: how payment is taken in the studio, for example cash, bank transfer or a card provider]

International transfers

Some of our suppliers may process personal information outside the UK. Where this happens, we take the steps required by UK data protection law to make sure an appropriate safeguard or other lawful transfer mechanism is in place.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected for, and to meet legal, accounting, tax, insurance or dispute resolution requirements.

• Enquiries that do not become customers: [to confirm: retention period]
• Customer and grooming records: [to confirm: retention period]
• Financial and tax records: [to confirm: retention period, usually six years plus the current year]
• Marketing preferences and unsubscribe records: kept for as long as needed to respect your choice

How we protect information

We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet based system can be guaranteed to be completely secure, but we review the measures appropriate to the information we hold.

Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to ask us for access to your personal information, to correct inaccurate information, to erase information, to restrict processing, to receive certain information in a portable format, or to object to particular processing. Where processing is based on consent, you can withdraw that consent without affecting processing that was lawful before you withdrew it.

Not every right applies in every situation. To exercise a right, contact us using the details above. We may need to confirm your identity before acting on a request.

Complaints

Please contact us first if you have concerns about how we use your personal information so that we can try to put things right. You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator. Current contact and complaint information is available at ico.org.uk.

Cookies and similar technologies

Our Cookie Policy explains what this website stores on your device, why, how long it lasts and the choices available to you.

Links to other websites

This website may link to websites run by other organisations. We are not responsible for their privacy practices, so please read their own privacy information when you visit them.

Changes to this policy

We may update this privacy policy when our website, suppliers, services or use of personal information changes, or where legal requirements change. The latest version is published on this page with its updated date.